Figure Heartfilia Lucy - Fairy Tail™

After placing your order, it will be reviewed and validated by our management team. This process will take no more than 48 hours. Once validated, you will receive a confirmation email with a tracking number. Please note that the estimated delivery time is between 5 to 7 business days, excluding Sundays and public holidays.

If you receive a defective, incorrect, or incomplete item, please contact us within 14 days so we can resolve the issue quickly. For efficient processing of your return or exchange request, you can reach out to us via our contact form, providing your order number, contact information, and photos of any damage, if applicable.

You can usually cancel or modify your order as long as it hasn't been shipped. However, please contact us as soon as possible if you wish to make changes to your order. Once an order has been shipped, it can no longer be modified or canceled, but you can still return or exchange items according to our return and exchange policy.

Once your order is placed, you will receive a confirmation email containing a tracking number. You can use this number to track the progress of your package until it is delivered. Additionally, you can also log into your account on our website to check the status of your order at any time.

Yes, we accept international orders and ship our products worldwide. Please note that international shipping fees may apply, and delivery times may vary depending on your destination country. For more information on shipping fees and estimated delivery times, please refer to our shipping information page.